Customer Service Representative

3 weeks ago

Burnaby, British Columbia, Canada Purolator Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Lonsdale Retail location. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, handling customer inquiries and complaints, and working closely with our drivers, warehousing staff, and other corporate partners to ensure excellence in customer service.

Responsibilities
  • Customer Service: Serve our customers in a professional and courteous manner, both on the telephone and in person, resolving issues and ensuring customer satisfaction.
  • Problem Solving: Work collaboratively with our drivers, warehousing staff, and other corporate partners to resolve problem shipments and equipment challenges.
  • Relationship Building: Build positive relationships with our customers, vendors, and other stakeholders through effective communication and a proactive approach.
  • Technology Assisting: Assist customers with shipping details and account challenges using our technology systems.
  • Cash Reconciliation: Perform cash reconciliation, including deposits and key control, ensuring accuracy and attention to detail.
Requirements
  • Customer Service Orientation: Excellent customer service skills, with a focus on delivering a positive experience for our customers.
  • Problem Solving: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Relationship Building: Proven ability to build strong relationships with customers, vendors, and other stakeholders.
  • Technology Assisting: Familiarity with technology systems, with the ability to learn and adapt quickly.
  • Cash Reconciliation: Accurate and detailed cash reconciliation skills, with a focus on attention to detail.
What We Offer

In this role, you will have the opportunity to work in a dynamic and fast-paced environment, building strong relationships with our customers and team members. You will receive comprehensive training and ongoing support to help you succeed in your role. Our company offers a competitive salary of $20.31 per hour, as well as opportunities for career growth and development.

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