Restaurant Operations Manager

2 months ago

Whitby, Canada Wendy's Restaurant Full time
Restaurant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Manager to join our team at Wendy's Restaurant. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are motivated and productive.

Key Responsibilities:
  • Evaluate and improve daily restaurant operations to ensure efficiency and quality.
  • Monitor and manage staff performance, providing coaching and feedback to ensure high standards are met.
  • Recruit, train, and develop a high-performing team to deliver excellent customer service.
  • Set schedules and manage labor costs to ensure optimal productivity.
  • Conduct performance reviews and implement corrective actions as needed.
  • Determine menu offerings and implement operational procedures to drive sales and customer satisfaction.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe environment for customers and staff.
  • Negotiate with suppliers to secure the best prices for food and other supplies.
  • Participate in marketing initiatives to drive sales and customer engagement.
  • Address customer complaints and concerns in a professional and timely manner.
  • Provide exceptional customer service, ensuring a positive experience for every guest.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1-2 years of experience in a restaurant management role.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Physical stamina to handle heavy loads and stand for extended periods.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a recognized employer that values diversity and inclusion.

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