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Operational Resilience Manager
2 months ago
Job Summary
The Senior Manager, Operational Resilience role is being created to support the advancement of risk management practices related to operational resiliency, business continuity, crisis management, and the interconnections to change management and third-party risk management in support of regulatory requirements.
Key Responsibilities
- Contribute to the development and execution of the Operational Resilience roadmap, methodologies, mechanisms, standards, reporting, and operating procedures.
- Plan and facilitate the annual schedule of Business Continuity Management (BCM) Program activities, including working sessions to prepare for exercises or tests.
- Administer and support activities related to BCM, including business impact assessments, plan reviews, reporting, and communications.
- As the Operational Resilience SME, support third-party risk reviews for material third parties in collaboration with Procurement and other advisory SMEs.
- Coordinate disaster recovery business testing activities, including review of test plans, results, and supporting communications.
- Contribute to reviews and updates to operational risk-related policies, procedures, and tools.
- Support the use of risk identification tools, such as the new initiative risk assessment (NIRA) and the Risk and Control Self-Assessment (RCSA), and third-party risk assessments.
- Evaluate and challenge Key Risk Indicator (KRI) reporting to validate accuracy and identify trends.
- Provide oversight to the business through assessments, ensuring remediation/action plans are appropriately addressed, monitored, reported, and escalated, as necessary.
- Conduct reviews/investigations and prepare reports for operational risk events and/or incidents.
- Provide recommendations on potential emerging risks and significant events that could have a material impact on the successful achievement of corporate objectives.
- Create and manage the delivery of training to relevant employees within the business and/or critical business services to ensure they are familiar with their roles and responsibilities.
- Assist with developing operational risk training programs and program awareness delivery.
- Assist with oversight activities with business units to enhance the management of operational risk.
- Support regularly scheduled and ad-hoc risk reporting and analytics to support senior management reporting.
Requirements
- 3-5 years of experience in operational resilience, business continuity/disaster recovery, crisis management.
- 5-7 years of experience in an operational risk and/or information technology risk oversight role in a financial institution.
- Undergraduate degree in finance, economics, business administration, or technology is an asset.
- Professional designation or certification, such as CBCP or MBCI industry certification or equivalent, is preferred.
- Knowledge of risk management, compliance matters, and corporate governance.
- Familiarity with the risk and control frameworks.
- Strong analytical and quantitative skills and problem-solving abilities. Strong attention to detail.
- Strong written and verbal communication skills, coupled with meeting facilitation abilities and good presentation skills.
- Good organizational, project, and time management skills to efficiently deliver concurrent projects with competing priorities.
- Knowledge and awareness of the financial industry, risk management practices, and regulatory and/or policy changes.
