Customer Experience Leadership Position at Michaels Stores

3 weeks ago


Richmond, British Columbia, Canada Michaels Stores Full time $36,000 - $44,000
About the Role

We are seeking a skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service in our Store - VAN-RICHMOND, BC location.

Key Responsibilities
  • Manage and deliver effective front-end operations to ensure a customer-centric shopping experience.
  • Lead omnichannel processes to enhance customer engagement and satisfaction.
  • Maintain store recovery standards to uphold our Brand Promises.
Working with Our Team

As a Customer Experience Manager, you will work closely with the Store Manager to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs. You will also assist in ensuring compliance with applicable laws and requirements, as well as executing Company policies and standards.

What We Offer

In this rewarding role, you will have the opportunity to grow your skills and advance your career in a dynamic retail environment. We offer a competitive salary and benefits package, including:

  • A base salary of approximately $60,000 per year, based on industry standards and market conditions.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings plans.
Requirements

To be successful in this role, you will need:

  • A strong background in customer service and experience in a retail or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and guide team members.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
About Us

Michaels Stores is a leading arts and crafts retailer, dedicated to providing high-quality products and exceptional customer service. We are committed to creating a positive and inclusive work environment that fosters growth and development.



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