Retail Store Operations Manager

4 hours ago


Richmond, British Columbia, Canada AllSaints Full time

About AllSaints

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We are a global fashion brand with a presence in the US and Canada, offering a diverse range of roles and opportunities for growth. Our team is passionate about delivering exceptional customer experiences and creating a welcoming environment for all.

Job Summary

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We are seeking a Retail Store Operations Manager to join our team in Vancouver Outlet. As a key member of our store operations team, you will be responsible for managing day-to-day store operations, leading a team of stylists, and ensuring seamless customer experiences. If you have a passion for retail, leadership skills, and a drive to succeed, we encourage you to apply.

Key Responsibilities

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  • Manage and motivate the stylist team to deliver exceptional customer experiences.
  • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Oversee daily store operations, ensuring smooth processes and efficient use of resources.
  • Work collaboratively with the management team to achieve sales targets and improve store performance.
  • Maintain accurate records and reports, providing insights to inform business decisions.
  • Provide coaching and training to team members, promoting personal and professional growth.
  • Address customer complaints and feedback, resolving issues promptly and professionally.
  • Cultivate a positive and inclusive store environment, promoting diversity and respect among team members and customers.
  • Foster a culture of continuous improvement, encouraging innovative ideas and solutions.

Requirements

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To be successful in this role, you will need:

  • A minimum of 1 year of experience in retail or a related field.
  • Excellent leadership and communication skills.
  • A strong understanding of retail operations, including inventory management and visual merchandising.
  • Ability to work independently and as part of a team.
  • Proficiency in using technology, including POS systems and reporting tools.
  • A passion for delivering exceptional customer experiences.

Benefits

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AllSaints offers a comprehensive benefits package, including:

  • Competitive salary: $22.00 - $23.00 per hour (plus potential earnings from our team commission scheme).
  • Health and wellbeing benefits, including medical, dental, vision, and flexible spending accounts.
  • Paid time off and sick leave.
  • Enhanced paid parental benefits.
  • Voluntary additional life and disability coverage for spouse and child(ren).
  • Basic life and disability insurance.
  • Short-term and long-term disability insurance.
  • Employee assistance programs.
  • Personal clothing discount.


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