Lead Project Controls Specialist

UHN Digital is seeking a highly skilled Lead Project Controls Specialist to join our team. As a key member of our Digital Software Services (DSS) team, you will be responsible for leading and mentoring the Application Support Team on day-to-day work, organizing and directing activities, and evaluating the daily operation of the team.

• Lead, mentor, and coach the Application Support Team on day-to-day work
• Organize and direct activities, and evaluate the daily operation of the team
• Allocate staff resources and support the team in maintaining an organized and efficient work area
• Manage escalations from end-users and serve as a Working Group or Committee member when needed
• Maintain expert knowledge of supported applications and provide day-to-day support and management of systems and applications
• Use medication knowledge and expertise to propose improvements to build rules, including clinical decision support
• Responsible for ensuring patient safety with respect to medication ordering, verification, dispensing, and administration processes
• Responsible for designing and building medication workflows for order entry processes, including order entry user interfaces, order sets, order panels, therapy plans, express lanes, navigators, etc.
• Responsible for implementing applicable required operational practices and complying with the medication management standards of Accreditation Canada and the Ontario College of Pharmacists
• Participate in clinical review of clinical decision support solutions, including FDB updates for Pharmacy applications, as well as applications involved in allergy documentation/verification
• Identify and assess downstream impacts of application or workflow change to other applications using allergy, medication, and/or immunization-related information
• Support other UHN teams with workflows where medications are involved
• Perform/coordinate user acceptance, application, performance, stress, regression, and integration testing of new releases, upgrades, enhancements, fixes, and other product changes
• Lead current and future state system analysis and flow
• Analyze and interpret clinical requirements and expected outcomes to produce clear recommendations that drive design decisions
• Build, test, and maintain the training environment
• Assist with system workflow issues and provide guidance and expertise in implementing changes requested by the business
• Handle production and operational problems in an expedient and efficient manner, requiring individual judgment and latitude for independent action to solve problems within generally defined policies and procedures
• Communicate with external software vendors when needed to ensure that ongoing business and functional requirements are maintained
• Inform management of potential service level problems before they occur and communicate solutions
• Maintain responsibility and accountability for system quality control and quality assurance
• Collaborate with Manager and staff to ensure an atmosphere is fostered where exceptional customer service is the standard
• Collaboratively resolve process and system issues with all levels of management to effective and efficient operation of systems and associated processes
• Contribute to the development of new and/or improvement of existing policies and procedures
• Prepare project status reports as required
• Participate in roadmap planning for application upgrades in conjunction with business users and vendors
• Build/create training material or other documents that improve application support
• Provide customer service in the form of end-user meetings (clinical or business)
• Periodic assignment to Digital projects, e.g., Epic Optimization Phase demand items, new application implementation, or integration
• Provide advice, guidance, and training to end-users in the operation of supported application(s)
• Create and update literature for information related to the application
• Work closely with other UHN Digital teams to ensure high service levels are maintained and to solve complex production and operational problems for the applications supported
• Document system problems and resolutions for future reference
• Provide training, advice, guidance, and mentoring to more junior members of the team
• Participate in organizing and conducting weekly team meetings and huddles
• Participate in an on-call roster for 24/7 support coverage

• At minimum, completion of a bachelor's degree in Pharmacy or recognized equivalent required
• At minimum over 6 years up to and including 8 years practical and related experience and/or 2 years on-the-job training required
• Experience with one or more clinical/business applications in a large healthcare organization required
• Licensed with the Ontario College of Pharmacists, Part A required
• Proven understanding of how clinical requirements for Closed Loop Medication Safety Management can translate to a technical solution
• Experience with Closed Loop Medication Safety Management systems – e.g., clinical processes, nomenclature, etc.
• At minimum 2 years experience as a practicing hospital pharmacist
• Strong understanding of the healthcare system and hospital sector
• The ability to lead meetings, prioritize, resolve conflicts, maintain issues lists, and manage a project plan
• Demonstrated success in leading change and utilizing change management frameworks and tools
• Excellent verbal and written communication and follow-up skills
• The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
• The ability to communicate effectively with project leadership and subject matter experts
• Proficient organizational, time management, and critical thinking skills with the ability to effectively problem solve and prioritize in a high-pressure environment
• The ability and interest to learn and apply new technologies
• Eagerness to learn the system and promote it within the organization
• Knowledge and understanding of relational databases, management, and schemes
• Advanced skills using software tools such as Visio, Microsoft Project, Excel, Word, and SharePoint, and other tools as necessary
• Familiarity with PHIPA and PIPEDA legislation and translation into practice
• Understanding of key ICT concepts and components (e.g., networks, storage devices, OS, information retrieval, data warehousing, applications, firewalls, etc.)
• Graduate Degree in Clinical/Health Informatics/Technology/Business preferred
• Experience in a healthcare environment – basic understanding of clinical workflows and terminology preferred
• Certified Associate in Project Management or Project Management Professional certification would be considered an asset

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.