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Customer Service Representative

1 month ago

Squamish, Canada The Britannia General Store Full time

About Us:
The Britannia General Store is a community hub nestled in the stunning Howe Sound, offering more than just groceries – quality products, pizza, and a curated selection of liquor. Our focus is on delivering a friendly, welcoming experience to locals and visitors alike.

Job Description:
As a Cashier/Barista, you will be the face of our store, creating memorable experiences for every guest. You'll manage the front end by helping customers with purchases and inquiries while also preparing coffee beverages and other items from our café.

Key Responsibilities:

  • Greet and assist customers at the checkout, ensuring a smooth and friendly transaction process.
  • Handle cash, credit, and mobile payments efficiently and accurately.
  • Prepare a variety of espresso-based drinks and beverages.
  • Maintain cleanliness and organization of the front end and café area, ensuring all health and safety standards are met.
  • Engage with customers, providing product recommendations and general store information.
  • Restock barista station and café items, keeping supplies organized and fully stocked.
  • Assist with light cleaning duties such as wiping down counters, mopping floors, and cleaning equipment.

Qualifications:

  • Previous experience in a barista or customer-facing role is preferred.
  • Strong customer service skills with a positive attitude and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Excellent verbal communication skills and a collaborative spirit.
  • Knowledge of coffee preparation, espresso machines, and related equipment is an asset.
  • Basic math and cash handling skills.
  • Flexible availability, including weekends and evenings.
  • Ability to stand, walk, and move for up to 8 hours.
  • Ability to lift up to 30 pounds and perform physically demanding tasks.

What We Offer:

  • Competitive wage: $17.75 to $19.25 based on experience.
  • Career growth: Opportunities for advancement in a growing company.
  • Employee discounts: Enjoy savings on groceries, pizza, and more.
  • Work in paradise: Join a friendly, outdoor-loving community and work in one of BC's most beautiful locations.