Senior Operations Manager

4 weeks ago


Montreal, Quebec, Canada SSENSE Full time

About SSENSE:

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.

The company has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

About the role:

The Senior Manager, Product and Process will lead a high-performing team of process, technology, and data SMEs. The candidate will supervise a team and be responsible for building and optimizing our end-to-end global operations, inclusive of all relevant systems, processes, and data captures at a transaction level.

Key Responsibilities:
  • Lead the design, optimization, and implementation of designated operational processes and technology solutions, including data capture and analysis, to achieve business goals and drive continuous improvement.
  • Oversee the selection, negotiation, and management of technology vendors, ensuring alignment with SSENSE's operational needs and budget.
  • Develop and drive the multi-year strategic roadmap for designated operational areas, collaborating with cross-functional teams to align priorities and ensure successful project implementation.
  • Manage and mentor a team of professionals, fostering their growth and development while promoting a collaborative and high-performing work environment.
  • Ensure the successful deployment of all initiatives, adhering to operational excellence standards and prioritizing safety and quality.
Requirements:

To excel in this role, the ideal candidate will have:

  • A Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.); 7-10 years of experience in e-commerce, logistics, or engineering with a focus on complex systems and process/product management.
  • Strong understanding of operational technology systems (WMS, OMS, etc.), experience with data analysis tools (SQL, Quicksight, etc.), and familiarity with agile methodologies.
  • Demonstrated track record of driving process improvements, optimizing efficiency, and implementing solutions to enhance operational performance.
  • Experience in e-commerce and a global network with multiple fulfillment centers.
What We Offer:
  • Extended health and dental benefits, including comprehensive mental health programs and coverage
  • Parental top-up program
  • Generous Employee Discount
  • Access to telemedicine and employee and family assistance program
  • Savings and retirement plan matching contributions
  • Gender Affirmation Coverage
  • Opportunity to work with cutting-edge technologies and an innovative team that's pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • Montreal, Quebec, Canada Airside Full time

    Job Title: Senior Aviation Operations ManagerAbout the Role: CAE Parc Aviation is seeking an experienced Senior Aviation Operations Manager to oversee the flight department of a privately owned business based in Campbell River, BC. The company operates a mixed fleet, including Legacy, Praetor, Phenom E, King Air, and ASTAR B aircraft.Key Responsibilities:...


  • Montreal, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Operations Manager to lead our Counterparty Documentation Center team in Financial Markets Operations. As a key member of our team, you will be responsible for managing a team of professionals responsible for delivering various activities, developing and maintaining expertise in due...


  • Montreal, Quebec, Canada National Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at the National Bank of Canada. As a key member of our Financial Markets Operations team, you will be responsible for leading a team of professionals responsible for delivering various activities.Key ResponsibilitiesManage a team of 9 professionals to ensure...


  • Montreal, Quebec, Canada Com-Net (Communication Cabling and Network Solutions) Inc Full time

    Job SummaryWe are seeking a highly experienced Senior Operations Manager to lead our business operations in the Greater Montreal Area (GMA). The successful candidate will be responsible for overseeing daily operations, achieving business goals, and maximizing profitability.Key ResponsibilitiesDevelop and implement regional operational plans to achieve...


  • Montreal, Quebec, Canada Lifestyle Sunrooms Inc. Full time

    Job Summary:Lifestyle Sunrooms Inc. is seeking a highly skilled and experienced Senior Operations Manager to lead our team in achieving operational excellence. This role requires a strong leader who can oversee daily operations, ensure adherence to company policies and procedures, and drive financial performance.Key Responsibilities:Oversee daily operations...


  • Montreal, Quebec, Canada TRJ Telecom Inc. Full time

    Job Summary The Operations Manager North Bay will be responsible for managing the Project Management Center (PMF) operations planning to achieve and exceed the objectives set by the senior management. Key Responsibilities Plan the operational portion of the workload expected by the client. Follow the evolution of the projects. Provide the interface between...


  • Montreal, Quebec, Canada US Tech Solutions Full time

    Key Responsibilities:As a Senior Operations Manager, you will be responsible for supporting a major global activity migration with strong operational complexity. You will work closely with Front Office, Trade Support, PnL, Finance, and Technology teams to ensure a smooth transition. Your key responsibilities will include requirements gathering and...


  • Montreal, Quebec, Canada KPMG-Canada Full time

    OverviewWe are seeking a seasoned Manager/Senior Manager to join our Operations M&A team in Montreal. As a key member of our team, you will work closely with executives and key stakeholders to help them derive maximum value from key transactions.Key Responsibilities Provide strategic advice to executives on integration/separation risks and support the...


  • Montreal, Quebec, Canada mtls aerostructure Full time

    Job Title: Senior Manager of Business OperationsAbout the Role:We are seeking a highly skilled Senior Manager of Business Operations to join our team at mtlS aerostructure. As a key member of our organization, you will be responsible for analyzing and improving our managerial methods and organization.Key Responsibilities:Analyze and provide advice on the...


  • Montreal, Quebec, Canada KPMG-Canada Full time

    OverviewKPMG Canada's Operations M&A team is seeking a seasoned Manager/Senior Manager to join our Montreal office. As a key member of our team, you will work closely with executives and key stakeholders to help them derive maximum value from key transactions.Key Responsibilities• Provide strategic advice to executives on integration/separation risks and...


  • Montreal, Quebec, Canada Pharmascience Full time

    Job Title: Senior Quality Assurance Operations ManagerCompany Overview:We are a leading pharmaceutical company, Pharmascience, seeking a highly skilled and experienced Senior Quality Assurance Operations Manager to join our team. As a Senior Quality Assurance Operations Manager, you will play a critical role in ensuring the quality of our products and...


  • Montreal, Quebec, Canada CAE Inc Full time

    Lead Optimization ExpertAt CAE Inc, we're on a mission to create a safer world by equipping critical professionals with expertise and solutions.We're seeking a highly skilled Senior Operations Research Manager to join our team. This is an exciting opportunity to leverage your expertise in optimization solutions and lead a high-performing international...


  • Montreal, Quebec, Canada Chartwell Résidences pour retraités Full time

    Job Title: Senior System Administrator, ERPScope of the position: Reporting to the Director Information Systems, the incumbent will provide business process and technical support in the configuration and management of Chartwell's ERP portfolio.Main responsibilities: Ensure that our systems function as expected and meet end-users' needs. They will be...


  • Montreal, Quebec, Canada KPMG-Canada Full time

    OverviewAt KPMG Canada, you'll be part of a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. KPMG Canada's Operations Mergers and Acquisitions team helps companies identify and deliver real value from major deals, including acquisitions and divestitures,...


  • Montreal, Quebec, Canada National Bank Full time

    Job Summary: As a Senior Advisor - Operational Risk at National Bank, you will play a crucial role in implementing and maintaining the operational risk management framework within Wealth Management. This position requires a strong understanding of operational risk management and the ability to collaborate with various stakeholders to ensure effective risk...


  • Montreal, Quebec, Canada MAMIECLAFOUTIS ANGUS Full time

    Job DescriptionWe are seeking a highly skilled Senior Baker Operations Manager to join our team at MAMIECLAFOUTIS ANGUS. As a key member of our operations team, you will be responsible for overseeing the day-to-day management of our bakery operations.Key Responsibilities:Manage and coordinate the activities of our bakery team to ensure efficient production...


  • Montreal, Quebec, Canada Pharmascience Full time

    Pharmascience is a leading pharmaceutical company seeking an experienced Senior Quality Assurance Operations Manager to join our team.Salary: $90,000 - $120,000 per yearAbout the RoleWe are looking for a skilled professional to oversee quality assurance operations at our Royalmount site. As a Senior Quality Assurance Operations Manager, you will be...


  • Montreal, Quebec, Canada CN Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Fleet Engineering Operations Manager to join our team at CN. This is an exciting opportunity to take on a challenging role that requires strong leadership, technical expertise, and excellent communication skills.


  • Montreal, Quebec, Canada L3Harris Full time

    About your role as a Senior Security Operations Manager at L3Harris:The Industrial Security Lead will oversee all facility security functions, including daily security operations, personnel security, program support, physical security, information security, document control, badging and access control. This position is responsible for supporting and enacting...


  • Montreal, Quebec, Canada SSENSE Full time

    About the Role:SSENSE is seeking a highly skilled Senior Manager, Process to join our team. As a key member of our Operations department, you will be responsible for leading a high-performing team of process, technology, and data SMEs. Your primary objective will be to build and optimize our end-to-end global operations, inclusive of all relevant systems,...