Returns Specialist
4 weeks ago
Are you an electronics enthusiast with a passion for troubleshooting and problem-solving? Do you have excellent communication and customer service skills? We are seeking a highly motivated and detail-oriented Returns Clerk - RMA to join our dynamic team at Randstad Canada.
Key Responsibilities:- Manage product returns (RMA) by tracking items received and documenting details of issues.
- Troubleshoot returned products using technical knowledge to identify and resolve problems.
- Update the database with returns, repairs, and shipment information.
- Work with the technical team to analyze the causes of returns and identify solutions.
- Pack RMA products for return or shipment.
- Manage RMA inventory and perform regular audits.
- Communicate effectively with technical and operational teams on the status of RMA.
- Ensure compliance with RMA management procedures and instructions.
- Diploma of Professional Studies in Electronics or equivalent.
- Minimum of 1 to 2 years of experience in electronics.
- 1 to 2 years of return experience or inventory management.
- Proficiency in the Microsoft Office suite (Word, Excel, Outlook).
- Excellent communication, customer service, and interpersonal skills.
- Strong technical problem-solving and debugging skills.
- Teamwork, high capacity for collaboration.
- Motivated, flexible, and responsible.
- Bilingualism (French and English) spoken and written.
- Knowledge of the telemetry industry (asset).
- Knowledge of manufacturing sector (asset).
- Competitive salary at $26 per hour.
- Dynamic and collaborative work environment.
- Participation in training and development programs to advance your career.
- Opportunity to contribute to the success of a company that is a leader in its field.
If you are interested in this position, please contact Steve, Loukman, and Mena at Randstad Canada by sending your resume to vslindus@randstad.ca or by calling 514.332.0955.
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