Room Service Attendant

7 days ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our mission is to create unforgettable memories for our guests, while fostering a culture of excellence and innovation among our team members.

About the Role:

We are seeking a highly skilled and dedicated In Room Dining Server to join our team at Four Seasons Resort & Residences Whistler. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Deliver food orders to guest rooms, ensuring special needs or requests are met; verify completed kitchen orders with the order taker or the guest's original order, and transport items promptly for optimal food quality.
  • Greet guests, provide engaging descriptions of selected menu items including their origin, taste, and preparation methods; communicate options for tray and dishware removal, and respond to requests within established time standards.
  • Break down, clean, and set up room service tables, condiment setups, flatware, dishware, and room service side stations.
  • Anticipate guest needs, assess satisfaction, offer suggestions, and promptly address concerns and requests.
  • Closing guest checks accurately, securing room numbers and signatures; handle voided checks or complimentary meals appropriately.
  • Adhere to Four Seasons' Category One and Category Two Work Rules and Standards of Conduct outlined in the Employee Handbook.
  • Foster a harmonious and professional work environment, collaborating effectively with co-workers and supervisors.

Requirements:

  • Preferred background in Hospitality Education.
  • Minimum of 2 years' experience in Food & Beverage, preferably in a luxury hotel or restaurant setting.
  • Demonstrated knowledge and passion for all aspects of food and beverage.
  • Proficient command of the English language.
  • Attention to detail and strong problem-solving skills, coupled with a dedication to customer service.
  • Possession of the Serving it Right Certificate.
  • Eligibility to work in Canada.

What We Offer:

  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.

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