Restaurant Operations Manager
3 weeks ago
At A&W, we are seeking a skilled Restaurant Operations Manager to oversee the day-to-day operations of our restaurant. The ideal candidate will have experience in managing restaurant staff, ensuring excellent customer service, and maintaining a clean and safe working environment.
The Restaurant Operations Manager will be responsible for:
- Determining Services: Deciding on the type of services to be offered and implementing operational procedures to ensure seamless delivery.
- Cash Management: Balancing cash and completing balance sheets, cash reports, and related forms in a timely and accurate manner.
- Performance Reviews: Conducting regular performance reviews to evaluate staff performance and provide constructive feedback.
- Cost Management: Costing products and services to ensure profitability and competitiveness.
- Inventory Management: Organizing and maintaining inventory to prevent stockouts and overstocking.
- Health and Safety: Ensuring compliance with health and safety regulations to protect employees and customers.
- Marketing: Participating in marketing plans and implementation to promote the restaurant and attract new customers.
- Customer Service: Providing exceptional customer service to ensure customer satisfaction and loyalty.
The Restaurant Operations Manager will also be responsible for:
- Supervision: Overseeing a team of more than 20 people to ensure efficient and effective operations.
- Support for Persons with Disabilities: Providing awareness training to employees to create a welcoming work environment for persons with disabilities.
- Support for Newcomers and Refugees: Providing diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Support for Youth: Providing awareness training to employees to create a welcoming work environment for youth.
This is a permanent, full-time position working 35 hours per week. The work language is English.
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