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Building Attendant

2 months ago

Ottawa, Ontario, Canada Ainsworth Full time
Job Summary

As a Building Attendant at Ainsworth, you will play a vital role in delivering exceptional service and creating a best-in-class resident experience. This position requires a team-oriented individual who can thrive in a fast-paced environment, with a focus on timely and efficient maintenance in parking, exterior, and amenity areas.

Key Responsibilities
  • Provide customer-service oriented interactions with residents
  • Perform cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, and other tasks assigned by the Building Operator/Service Manager
  • Conduct daily maintenance of pool, hot tub, and sauna facilities
  • Manage waste and recycling bins, including pushing out bins for service as scheduled
  • Collect garbage in parkade and exterior street levels daily
  • Clean amenity barbeques daily
  • Maintain indoor and outdoor potted plants, including watering
  • Perform outdoor shrub and seasonal plant maintenance
  • Monitor and adjust irrigation systems for optimal efficiency
  • Conduct weekly green roof checks, ensuring all garbage and debris are removed, items are secure, and no immediate falling or trip hazards are present
  • Monitor parking and enforce Rules and Regulations with the Resident Experience Manager
  • Respond to lobby entrance snow removal and ice melt applications
  • Handle and store hazardous materials appropriately, ensuring all SDS are kept readily available and up to date
  • Accompany vendors and contractors during work completion, if required
  • Assist with completing work orders and turnover maintenance
  • Conduct daily vacant suite checks, ensuring no leaks, extreme temperature fluctuations, or security breaches are present
  • Practice occupational health and safety standards, ensuring all mechanical areas are clean, swept, mopped, and safe for all occupants
  • Ensure all tools and cleaning equipment are maintained and serviced regularly
  • Perform weekly elevator testing, including cab levelling, testing the emergency alarm button, and testing the callout button
  • Manage hazardous materials and respond promptly to environmental hazards
  • Uphold and report breaches of the rules and regulations of the property
  • Perform other related duties as required, including heavy lifting
  • Assist with receiving deliveries and assembling items, as required
  • Maintain excellent resident relations through customer-service based approaches, addressing and documenting resident concerns and complaints, and any emergencies in the building
  • Practice excellent resident relations through collaborative work with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner
  • Support efforts to ensure excellent resident satisfaction and service delivery, exceeding resident expectations through prompt service and ongoing communication with the site team
  • Participate in resident and staff community support events, as appropriate
  • Complete all work order documentation through Yardi, accurately, and in a timely manner
  • Responsible for daily entries in the snow removal log, seasonally
  • Maintain up-to-date Safety Data Sheets for maintenance products and adherence to OHSA rules and regulations
  • Keep current all maintenance records, files, and documentation in accordance with established procedures
  • Complete all mandatory training sessions in a timely manner
  • Complete goal setting initiative in Dayforce and review/assess status of goals throughout the year with leader