Senior IT Process Consultant for Public Sector

1 week ago

Toronto, Ontario, Canada Maarut Inc Full time

About Maarut Inc

Maarut Inc is a leading organization in the Public Sector, dedicated to delivering top-notch IT services and solutions. We are seeking a highly skilled and experienced Senior IT Process Consultant to join our team.

Job Summary

We are looking for a talented Senior IT Process Consultant to lead the development and implementation of our IT Service Management (ITSM) processes. The successful candidate will have a strong background in ITSM and experience in developing and executing multiple ITSM processes.

Key Responsibilities

The Senior IT Process Consultant will be responsible for:

  • Developing and implementing ITSM processes and procedures aligned with OPS standards
  • Collaborating with internal and external stakeholders to improve and maintain processes and guides
  • Conducting process analysis and identifying areas for improvement
  • Providing technical guidance and support to stakeholders to ensure process standards are understood and adhered to
  • Designing, implementing, and working with the project team to complete all relevant documentation in alignment with OPS standards
  • Supporting the testing team during system and UAT testing
  • Participating in knowledge transfer and ensuring documentation for IT best practice procedures and protocols are drafted and aligned with service management practices

Requirements

To be successful in this role, the Senior IT Process Consultant must have:

  • 5 years of experience in the Public Sector
  • Strong knowledge and experience with ITSM/ITIL principles, protocols, processes, and standards
  • Experience in developing and executing multiple ITSM processes
  • Excellent communication and interpersonal skills to manage stakeholder relations and provide written/verbal instructions
  • Experience developing process documentation for various audiences
  • Knowledge of systems and data analysis, design, development, configuration, testing, release, and installation principles and tools for IT Service Management (ITSM)
  • Knowledge of technology management, network infrastructure, and emerging technologies in areas such as telecommunications
  • Planning, prioritizing, and coordination skills to plan and direct activities

Salary Range

The estimated salary for this role is between $120,000 and $180,000 per year, depending on experience and qualifications.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.

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