Customer Experience Agent

4 days ago


Halifax, Nova Scotia, Canada MCI Full time
About MCI
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We are committed to providing exceptional service and support to our clients, and we are seeking talented individuals to join our team.

Job Overview
This is an exciting opportunity to join our Contact Center team as a Customer Experience Agent. In this role, you will work closely with our team to provide exceptional customer service and support to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and ensuring timely issue resolution.

Key Responsibilities
- Respond to customer inquiries through various channels
- Resolve customer issues efficiently and effectively
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics and productivity standards
- Provide ongoing support to customers through phone, email, and chat channels

Requirements
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office applications

Benefits
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunities for career advancement and growth
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

What Sets Us Apart
- Comprehensive training program to equip you with the necessary skills and knowledge
- Ongoing coaching and feedback to support your growth and development
- Opportunity to work with a diverse range of clients and industries
- Flexible scheduling options to accommodate your needs
- Recognition and rewards for your hard work and dedication

How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief cover letter explaining why you are the ideal candidate for this role.

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