Customer Service Representative

3 days ago


Halifax, Nova Scotia, Canada Enterprise Rent-A-Car Full time
About Us

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America. We are a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.


The Role

We are seeking a highly motivated and customer-focused Return Agent to join our team at Halifax Airport. The successful candidate will provide exceptional service to customers during the rental return process, ensuring a seamless and efficient experience.


Key Responsibilities
  • Inspect vehicles upon rental return and accurately document information
  • Effectively resolve customer service issues and provide an accurate receipt to the customer
  • Advise and review rental charges, assisting customers with any queries or concerns
  • Maintain a safe and clean work environment, reporting any hazards or safety concerns to the lead agent and/or manager

Requirements
  • Minimum 1 year experience in a customer service role
  • Must be at least 18 years of age
  • Valid class 5 Nova-Scotia driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • Proficient in English, written and verbal comprehension


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