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Customer Experience Advisor

1 week ago

Halifax, Nova Scotia, Canada H & M Hennes & Mauritz Gruppe Full time
About Us

H&M is a leader in the fashion industry, known for our commitment to quality, sustainability, and customer satisfaction. Our mission is to deliver inspiring and affordable fashion to customers worldwide.

Role Overview

The Retail Sales Associate plays a vital role in achieving this mission by delivering exceptional customer experiences and ensuring that our stores are well-stocked and visually appealing.

Key Responsibilities

Some of the key responsibilities of this role include:

  1. Providing personalized assistance and advice to customers to enhance their shopping experience
  2. Maintaining a clean and organized sales floor, adhering to H&M's visual merchandising standards
  3. Loading and unloading delivery trucks, processing merchandise, and applying security tags efficiently
  4. Operating cash registers, processing transactions, and handling returns and exchanges
  5. Promoting our loyalty program and sharing product knowledge with customers and colleagues
  6. Participating in store events and activities to drive sales and engagement
  7. Ensuring adherence to H&M's standards and policies, including health and safety protocols
Requirements

To succeed in this role, you will need:

  • A strong passion for delivering exceptional customer service
  • The ability to work effectively in a fast-paced retail environment
  • Excellent communication and interpersonal skills
  • A team-oriented attitude and flexibility
  • The physical ability to perform tasks such as lifting, bending, and standing for extended periods
  • A willingness to work a flexible schedule, including evenings and weekends