Technical Lead, Cloud Architecture

2 days ago

Ottawa, Ontario, Canada Fujitsu Limited Full time

Job Title: Technical Lead, Cloud Architecture

Fujitsu Limited seeks a seasoned Technical Lead, Cloud Architecture to spearhead the design and implementation of secure, scalable cloud-based architectures for our CCaaS platform. Located primarily in Ottawa, with occasional travel to contact centers, this role demands extensive experience in system architecture design for large-scale government IT projects.

Key Responsibilities:

  • Develop and oversee the technical architecture of the CCaaS platform, ensuring seamless integration with existing systems, including WFM, knowledge management systems, and third-party applications.
  • Ensure that the architecture adheres to Protected B data security and ITSG-33 compliance, implementing best practices for securing sensitive government data.
  • Lead the integration of emerging technologies like AI, speech analytics, and machine learning into the contact center platform.
  • Optimize performance, scalability, and cost efficiency, particularly during periods of peak usage across multiple contact centers.
  • Oversee the development and management of APIs to ensure seamless data exchange between CCaaS, WFM, and third-party systems.
  • Collaborate closely with Shared Services Canada (SSC) and other government IT teams to ensure the solution architecture aligns with federal cloud standards and future-proofing strategies.

Requirements:

  • 10+ years of experience in system architecture design for large-scale government IT projects, particularly involving cloud-based contact center platforms.
  • Expertise in securing cloud environments and data in compliance with Protected B and ITSG-33 standards.
  • Experience with emerging technologies like AI, speech analytics, and machine learning within contact center environments.
  • Proficiency in Agile/Waterfall methodologies, with a focus on scalable, high-performance solutions.

What We Offer:

  • A competitive salary of CAD $140,000 - $160,000 per annum, based on qualifications and experience.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

About Us:

Fujitsu Limited is a global leader in technology and innovation, committed to delivering exceptional results for our clients. Our team is passionate about pushing boundaries and creating meaningful impact.

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