Food Service Team Lead

7 days ago


Waterloo, Ontario, Canada Mr. Pretzels Full time

About Mr. Pretzels


We are a dynamic food service company seeking an experienced and skilled Food Service Team Lead to join our team.



Job Summary

The ideal candidate will have a strong background in food service management, excellent leadership skills, and the ability to work in a fast-paced environment.



Responsibilities

  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring efficient operations and high-quality customer service.
  • Establish methods to meet work schedules, train staff on job duties, sanitation, and safety procedures, and ensure compliance with quality control standards.
  • Estimate ingredient and supply requirements, hire food service staff, and maintain accurate records of stock, repairs, sales, and wastage.
  • Prepare and submit reports, addressing customers' complaints or concerns, and maintaining a positive working relationship with staff.
  • Ensure a safe working environment by adhering to health and safety protocols, and promoting a culture of security and accountability among team members.
  • Work closely with senior management to develop and implement strategies that drive business growth, improve customer satisfaction, and enhance the overall dining experience.


Requirements

  • Post-secondary education (diploma or degree) in a related field, such as hospitality or business administration.
  • Minimum 2 years of experience in food service management, preferably in a supervisory role.
  • Excellent leadership and communication skills, with the ability to motivate and guide staff towards achieving organizational goals.
  • A strong understanding of quality control principles, with the ability to analyze data and make informed decisions.
  • Able to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Demonstrated proficiency in using technology, including point-of-sale systems, inventory management software, and other relevant tools.
  • A commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.


What We Offer

  • A competitive salary range of $45,000 - $60,000 per year, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, with opportunities for vacation, sick leave, and personal days.
  • A recognition and reward program, acknowledging staff contributions and achievements.
  • Ongoing training and development opportunities, supporting career advancement and growth.


About Mr. Pretzels

Mr. Pretzels is a leading food service company dedicated to providing exceptional dining experiences in a fun and welcoming environment. Our team is passionate about serving delicious food, creating memorable moments, and making every guest feel at home.




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