Software Support Specialist
3 days ago
About Brock Solutions
Brock Solutions is a leading engineering solutions and professional services company that specializes in the design, build, and implementation of real-time operational solutions for industrial and manufacturing organizations worldwide.
We are a privately held, employee-owned organization with over 30 years of experience in the real-time operational solutions space. Our team of experienced professionals is dedicated to delivering innovative solutions that meet the evolving needs of our clients.
Job Summary
We are seeking a highly skilled Software Support Specialist to join our team of technical experts. As a Software Support Specialist, you will be responsible for troubleshooting software bugs, application deficiencies, and performance issues. You will also represent Brock Solutions as the first point of contact for technical incidents and provide excellent customer service to our clients.
Key Responsibilities
- Troubleshoot software bugs, application deficiencies, and performance issues to minimize end-user impact
- Represent Brock Solutions as the first point of contact for technical incidents and provide timely and effective solutions
- Collaborate with cross-functional teams to analyze, document, and recommend improvements to products and internal processes
- Contribute to Service Team knowledge through sharing information and writing knowledge articles
- Participate in on-call rotation to ensure 24/7 support for our clients
Requirements
- Diploma or degree in Computer Science, Information Technology, Computer Programming/Analyst, Software Engineering, or related field
- Knowledge of Windows Failover Clustering, Windows Servers, Web Servers, and Web Services is an asset
- Experience with Android, Microsoft SQL Server, MySQL, or Oracle DB administration is an asset
- Knowledge of server hardware and basic networking is an asset
- Experience with VMware, Azure, or other cloud hosting solutions is an asset
- Knowledge of interfaces to controls (OPC, Kepware, etc.) and HMI (FactoryTalk and Wonderware) is an asset
What We Offer
- Competitive compensation package
- Profit sharing
- Extended health benefits
- Continuous career growth opportunities
- Flexible working hours
- Company events and celebrations
- Travel opportunities
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