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Customer Service Representative

2 months ago

Ottawa, Ontario, Canada Spence Diamonds Full time
{"title": "Customer Service Representative", "content": "Deliver Exceptional Customer Experiences

At Spence Diamonds, we're passionate about providing an unforgettable customer experience. As a Customer Service Representative, you'll be the face of our brand, ensuring every interaction is personalized, friendly, and memorable.



Key Responsibilities:

  • Provide exceptional customer service through phone, email, and in-person interactions
  • Assist sales teams during busy periods and take customers through our showroom experience
  • Inspect and process incoming jewelry repairs
  • Follow up with customers via phone or email regarding their repair orders
  • Cash handling and end-of-day processing



What We Offer:

  • Competitive hourly rate of $16.75
  • A fun and inclusive work environment
  • Opportunities for growth and development
  • Employee discounts on our products



Requirements:

  • At least one year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work a minimum of three days a week, including one weekend day



Why Spence Diamonds?

We're a proudly Canadian company with a passion for delivering exceptional customer experiences. Our team is dedicated to providing a fun and inclusive work environment, and we're committed to helping our employees grow and develop their careers.

"}