Client Experience Strategist
13 hours ago
At Financière Sun Life, we are dedicated to helping clients and employees achieve lifetime financial security and live healthier lives.
Job SummaryWe are seeking a highly experienced Client Experience Strategist to join our team in Canada. The successful candidate will lead the development of client-centric strategies, leveraging expertise in user experience (UX) and journey research to drive business outcomes.
Responsibilities- Develop and implement client experience strategies that integrate UX and journey insights to drive business results.
- Lead a team of UX researchers and journey designers to generate actionable service design insights.
- Partner with stakeholders across the organization to identify, define, and shape key client experiences.
- Provide expertise in quantitative and qualitative research methodologies to support short-term and long-term CX roadmaps.
- Oversee market research studies to explore client usage, behavior, perceptions, beliefs, attitudes, and values.
- Build a deep understanding of our key clients, client segments, and personas, and their client journeys.
To be successful in this role, you will need:
- 10+ years' experience in UX and journey research, preferably in the financial services or insurance domain.
- Extensive experience in quantitative and qualitative research methodologies.
- Experience leading and managing teams responsible for UX and journey research.
- A proven track record of driving business results through UX and journey insights.
- Strong collaboration and communication skills, with the ability to influence decision-making.
As a Client Experience Strategist at Financière Sun Life, you can expect:
- An estimated salary of $160,000 - $180,000 per year, depending on your level of experience.
- A comprehensive benefits package, including pension, stock, and savings programs.
- A flexible work environment that supports work-life balance.
- The opportunity to work with a dynamic team of professionals who share your passion for client experience.
- Professional development opportunities to enhance your skills and knowledge.
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