Night Auditor
2 weeks ago
Night Auditor Role
We are seeking a detail-oriented Night Auditor to join our team at Silver Hotel Group. As a Night Auditor, you will be the first point of contact at night and will be responsible for acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.
Key Responsibilities
- Provide excellent customer service to all guests;
- Welcome and greet all guests, and execute check-in and check-out procedures;
- Answer guest inquiries and provide assistance in a professional manner;
- Answer all incoming phone calls and process new reservations;
- Accurately follow all cash handling procedures;
- Adhere to all department and Company policies and procedures;
- Ensure guest security by proper handling of guest room keys and personal information;
- Administer all night audit functions;
- Balance all revenue and settlement accounts nightly;
- Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
- Maintain files and reset the system for the next day of operations;
- Follow up on guest requests and resolve problems promptly;
- Perform any other job-related duties as assigned.
Requirements
- Possess a passion for customer service, be enthusiastic, detail-oriented, computer literate, and a fast learner;
- Be organized and able to work in a fast-paced, multi-tasking environment;
- Be proficient in using a computer, have good knowledge of Excel and basic accounting principles;
- Have excellent communication skills, both written and oral;
- Work well under pressure in a changing environment;
- Be able to work with minimal supervision;
- Have OPERA PMS knowledge preferred;
- Be able to stand for an 8-hour shift;
- Must be able to work evenings and overnights, including weekends and holidays;
- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day;
- Work with a reputable brand and be part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun;
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world;
- Education Reimbursement for you and your children;
- Annual Wellness Credit;
- Team Member Referral Program;
- Leadership Development;
- Team Building Events;
- Culture of Recognition Program;
- Hotel Stay Discounts.
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