Night Auditor

3 weeks ago


Thunder Bay, Ontario, Canada Silver Hotel Group Full time
{"title": "Night Auditor", "description": "

Key Responsibilities

Reporting to the Guest Services Manager or designate:

  • Provides excellent customer service to all guests;
  • Welcomes and greets all guests, and executes check-in and check-out procedures;
  • Answers guest inquiries and provide assistance in a professional manner;
  • Answers all incoming phone calls and processes new reservations;
  • Accurately follows all cash handling procedures;
  • Adheres to all department and Company policies and procedures;
  • Ensures guest security by proper handling of guest room keys and personal information;
  • Administers all night audit functions;
  • Balances all revenue and settlement accounts nightly;
  • Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
  • Maintains files and resets the system for the next day of operations;
  • Follows up on guest requests and resolves problems promptly;
  • Performs any other job-related duties as assigned.

Requirements

We are seeking a Night Auditor who is passionate about customer service, enthusiastic, detail-oriented, computer literate, fast learner, organized, and able to work in a fast-paced, multi-tasking environment. The ideal candidate will have excellent communications skills, written and oral, and be able to work with minimal supervision. OPERA PMS knowledge is preferred.

What We Offer

  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world
  • Education Reimbursement for you (and your children)
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts

Salary Range

$17.50 / hour

"}
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