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Service Writer Position

2 months ago

Toronto, Ontario, Canada Midas Full time
Service Writer Job Description

At Midas, we are committed to delivering exceptional service to our customers. As a Service Writer, you will play a crucial role in enhancing the retail sales and profitability of our store by coordinating and scheduling automotive repair service transactions and responding to customer service issues.

Key Responsibilities:
  • Develop and present estimates to customers, source parts, and sell jobs
  • Interpret inspection results with technicians and present findings to customers
  • Oversee work order preparation and scheduling
  • Respond to customer service concerns and problems
  • Assist with day-to-day operational activities as needed
  • Enhance the effectiveness of Human Resources and quality of service through training
  • Monitor and control facility and asset utilization
  • Ensure compliance with environmental and safety regulations
Qualifications:
  • Associate Degree or Equivalent
  • At least 1-year related experience in the automotive service business
  • ASE certifications as required
  • Current and valid driver's license
  • Supervisory and management skills
  • Service diagnosis and technical skills
  • Business mathematical aptitude
  • Ability to work a flexible schedule

Compensation: $50,000.00 - $69,700.00 per year

Midas locations are independently owned and operated by franchisees. Your application will be directed to the Midas franchise location you applied to, and all hiring and employment decisions will be made by that location's management team. Midas is an equal opportunity employer with a strict policy against any form of discrimination.