Concierge Ambassador

2 weeks ago


Kingston, Ontario, Canada Aspira Royale Place Retirement Living Full time
Concierge Job Description

As a Concierge at Aspira Royale Place Retirement Living, you will play a critical role in enhancing the lives of our residents and their families. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction is warm, welcoming, and memorable.

Key Responsibilities:
  • Respond to resident and visitor inquiries in a diplomatic and timely manner, utilizing problem-solving and complaint resolution skills.
  • Promote excellent customer service in all personal interactions, exceeding expectations and building strong relationships.
  • Greet visitors and residents, ensuring their needs are addressed with a smile and a helping hand.
  • Provide clerical and computer support to management as needed, maintaining accurate records and ensuring seamless operations.
  • Complete required records for cash transactions related to guest and team member meal vouchers/tickets.
  • Perform other duties as assigned, contributing to the overall success of our community.
Requirements:
  • Grade 12 education or equivalent.
  • Excellent verbal and written communication skills.
  • Positive attitude and proven customer service skills through related work experience.
  • Proven organizational skills and ability to multitask.
  • Computer proficiency with MS Office, specifically Excel, Word, and PowerPoint.
  • Successful completion of a Vulnerable Sector Check (Ontario applicants) or Criminal Records Check (British Columbia applicants).
Bonus Points:
  • Additional applied courses in office administration.

We are seeking a dedicated and compassionate individual to join our team. If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply.


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