Barista - Customer Service Expert

3 weeks ago


Burnaby, British Columbia, Canada Dexterra Full time

Job Title: Barista

Job Summary:

We are seeking a skilled Barista to join our team at Pacific Blue Cross. As a Barista, you will be responsible for creating a positive guest experience through interaction and adherence to our steps of service.

Key Responsibilities:

  • Prepare cold and hot beverages to our standards
  • Ensure accuracy when entering information into the POS system
  • Monitor food quality and presentation standards
  • Respond promptly and courteously to any guest request or concern
  • Monitor the cleanliness of the grab & go area and ensure all materials and areas are clean and free from clutter
  • Follow standards for merchandising, stocking, rotating and storing grab & go products
  • Be aware of any special requests, inclusive of guest allergies
  • Complete opening, closing and side-duties efficiently and safely
  • Follow all food safety standards and systems

Qualifications:

  • Prior barista experience is desirable
  • Smart Serve is required
  • High attention to detail and cleanliness
  • Passionate about customer service
  • Ability to remain calm under pressure while working in a fast-paced environment
  • Organizational skills and sales ability
  • Ability to multi-task and maintain a level of professional urgency and momentum
  • Strong oral and written communication skills and ability to engage our guests

What We Offer:

  • Be part of an industry that's more important than ever
  • Career advancement opportunities
  • Whereas other companies are downsizing, we are growing
  • Be #1 on day 1 by joining an industry leader

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.


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