Platform Administrator
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Platform Administrator to join our Platform Services team at Manulife. As a key member of our team, you will be responsible for performing user administration, environment health checks, and troubleshooting and incident management of all platform environments for multiple shared platforms supported.
Key Responsibilities:
- User Administration: Participate in platform upgrades/patching, maintain and update Platform Support documentation on processes, policies, application configuration, and help related materials for users as database applications are developed or as needed, and follow established change management procedures.
- Technical Support: Provide User Support Services (create and track user requests in JIRA, update existing JIRA tickets, keep JIRA Dashboard updated, produce weekly status updates); provide Consulting Services (analyze business enhancement requests, work with vendors on work estimates); provide Reports on demand (access audit reports, groups audit reports); optimize processes and lead process improvement (process automation and application enhancement) and provide Tier 2 support of platforms and processes, participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools, promotion/migration of codes and packages, and participate in Annual Disaster Recovery.
- On-Call Support: Be available to work off-hours and extended shifts if required, provide On-Call support as part of On-Call rotation within Platform Support team.
- Incident Management: Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
- Collaboration: Build effective working relationships with internal and external resources, technology vendors, and outsourcing service providers and interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.
Qualifications:
- Education: Bachelor's Degree in Computer Science, Information Technology, or related fields.
- Experience: At least two to three years of relevant experience in IT Role/Operations.
- Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation).
- Shift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need).
- Minimum Skills to Hire/Must Haves: Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools; 4 or more years' progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred; 4 or more years' specific hands-on experience in the administration; experience or familiarity with at least one of the following is preferred: Informatica (PowerCenter, DIH, TDM), MicroStrategy, Business Objects & Crystal Reports, JIRA & Confluence, SharePoint Online, Hanzo, Alfresco.
- Nice to Have Skills: Strong customer service and interpersonal skills such as teamwork; strong written, verbal, and presentation skills; ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers; candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines; candidate must demonstrate problem-solving skills.
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