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Platform Administrator

2 months ago

Toronto, Ontario, Canada Manulife Full time

Job Title: Platform Administrator

About the Role:

We are seeking a skilled Platform Administrator to join our Platform Services team at Manulife. As a key member of our team, you will be responsible for performing user administration, environment health checks, and supporting incident, request, change, and problem tickets. You will also be responsible for troubleshooting and incident management of all platform environments for multiple shared platforms supported.

Key Responsibilities:

  • Participate in platform upgrades/patching, maintain, and update Platform Support documentation on processes, policies, application configuration, and help related materials for users as database applications are developed or as needed.
  • Provide User Support Services (create and track user requests in JIRA, update existing JIRA tickets, keep JIRA Dashboard updated, produce weekly status updates); Provide Consulting Services (analyze business enhancement requests, work with vendors on work estimates); Provide Reports on demand (access audit reports, groups audit reports); Optimize processes and lead process improvement (process automation and application enhancement) and provide Tier 2 support of platforms and processes, participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools, promotion/migration of codes and packages, and participate in Annual Disaster Recovery.
  • Be available to work off-hours and extended shifts if required, provide On-Call support as part of On-Call rotation within Platform Support team.
  • Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
  • Building effective working relationships with internal and external resources, technology vendors, and outsourcing service providers and interfaces with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.

Qualifications:

  • Education: Bachelor's Degree in Computer Science, Information Technology, or related fields
  • Experience: At least two to three years of relevant experience in IT Role/Operations
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
  • Shift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need)
  • Minimum Skills to Hire/Must Haves: Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools; 4 or more years' progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred; 4 or more years' specific hands-on experience in the administration; Experience or familiarity with at least one of these is preferred:
  • Informatica (PowerCenter, DIH, TDM)
  • MicroStrategy
  • Business Objects & Crystal Reports
  • JIRA & Confluence
  • SharePoint Online
  • Hanzo
  • Alfresco

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer:

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Accommodation Request:

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact.