Store Manager

3 weeks ago

Richmond, British Columbia, Canada Pandora Full time

As a Store Manager at Pandora, you will be the ultimate brand ambassador, fully immersed in our culture and product. Your role will be to deliver exceptional customer experiences, coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates, and drive sales to new heights.

About the Role:

  • Dare to develop a store culture that shines with passion for our brand, where team members excel as extraordinary brand ambassadors.
  • Establish a high-performance selling environment that creates moments and exceeds shopper expectations, delivering unforgettable experiences every time.
  • Embrace opportunities and soar beyond commercial targets and KPI expectations, setting new records and achieving remarkable success.
  • Dream to build, coach, and inspire a team of talented Pandorians, fostering a sense of accountability for both yours and the overall store performance by providing real-time feedback and guidance to empower your team in achieving their KPI goals.
  • In partnership with the Divisional Sales Manager and Human Resource Generalist, identify and resolve any potential performance issues and policy violations.
  • Utilize your brilliance across your divisions of responsibility (talent, brand, operations, and fan experience), guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent growth and development.

About You:

  • You can demonstrate you're a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
  • You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
  • Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
  • You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
  • Knowledge of Microsoft Office Suite, KWI, POS systems, and applicant tracking systems is where you shine.
  • You are at least 18 years or older and can provide proof of identity and eligibility to work.
  • Dream to deliver a flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,000 points of sale, including more than 2,000 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2022.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora team in the USA consists of more than 1,000 employees working at the hub office in Baltimore, Maryland, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,000 in our owned and operated stores. We have also recently opened an office in New York City in the heart of Times Square and are actively building out this team with the best talent in the market.

Today, the USA is Pandora's single largest market. The Pandora North American region encompasses over 1,000 points of sale, including over 200 concept stores, with more than 500 being owned and operated by Pandora.

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