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Platform Strategist and Operations Lead

2 months ago

Toronto, Ontario, Canada BMO Full time

Overview


BMO is a leading financial institution with a strong commitment to innovation and customer satisfaction. As a Platform Strategist and Operations Lead, you will play a critical role in shaping the company's technology strategy and ensuring seamless operations.



Salary Range


The salary range for this position is estimated to be between $74,800 and $138,600 per year, depending on experience and qualifications.



About the Role

This is a key leadership position that requires a unique blend of technical expertise, business acumen, and operational management skills. You will be responsible for prioritizing and supporting the work of customer-facing and internal platforms, managing platform health scores and adoption rates, and coordinating activities across technology, design, security, and marketing teams.


You will also be responsible for building relationships with stakeholders to understand the platform vision, aligning and delivering on the roadmap, and documenting business rules, functional/technical specifications, and process interpretations.


In addition, you will analyze platform data to drive optimizations, prioritize work components used by customers/end-users, and ensure compliance with service and support agreements and standards.


The ideal candidate will have intermediate level proficiency in new product development, user interface and user experience (UI/UX) design, cybersecurity and privacy concepts, principles, and solutions, and other relevant skills.



Key Responsibilities



  • Prioritize and support the work of customer-facing and/or internal platforms
  • Manage platform health scores and adoption rates
  • Coordinate activities across technology, design, security, and marketing teams
  • Build relationships with stakeholders to understand the platform vision and deliver on the roadmap
  • Document business rules, functional/technical specifications, and process interpretations
  • Analyze platform data to drive optimizations
  • Prioritize work components used by customers/end-users
  • Ensure compliance with service and support agreements and standards


Requirements


The ideal candidate will have typically between 5-7 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.


Deep knowledge and technical proficiency gained through extensive education and business experience are essential.



Benefits


BMO offers a comprehensive benefits package, including performance-based incentives, discretionary bonuses, and other perks and rewards. We strive to help our employees grow and make an impact from day one – for themselves and our customers.



We're BMO


At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.