Delivery Manager

3 weeks ago

Cambridge, Ontario, Canada Superior Propane Inc. Full time
About the Role

As a key member of our team, the Delivery Manager will play a crucial role in overseeing the scheduling and dispatching of our drivers, ensuring safe and efficient operations. This position requires a strong leader who can motivate and develop a dedicated team, fostering a collaborative environment that prioritizes customer satisfaction and operational excellence.

Key Responsibilities
  • Collaboration and Strategic Improvement: Partner with the National Logistics Management team, regional managers, and field staff to gather feedback and implement strategic enhancements in delivery and logistics.
  • Best Practices Development: Work closely with fellow Delivery Managers to identify, develop, and implement industry best practices, ensuring standardized processes are consistently applied and enforced across the team.
  • Performance Monitoring: Evaluate team and individual performance against key performance indicators such as "Out of Gas" incidents, resource utilization, and overtime management.
  • Technology Utilization: Champion the use of technology to optimize delivery routes and schedules, ensuring customer needs are met while adhering to safety standards.
  • Team Coaching and Development: Mentor and support the team in achieving their goals through the enforcement of standardized procedures, promoting effective work methods, and fostering a culture of continuous improvement.
  • Safety Promotion: Ensure that safety remains a top priority in all delivery and service aspects, overseeing training initiatives to support safe dispatch and delivery operations.
  • Issue Resolution: Act as a point of escalation for Delivery Coordinators and Planning Specialists, collaborating with the team to proactively troubleshoot and resolve operational challenges.
Requirements
  • Five (5) years of people leadership experience preferably in distribution, logistics or customer service.
  • Completion of post-secondary education is preferred.
  • Strong interpersonal and communication skills, with the ability to balance regional and national objectives effectively.
  • Proven team management experience, with the ability to mentor and motivate a high-performance workforce.
  • Conflict resolution skills and proven ability to navigate challenging situations.
  • Exceptional planning and organizational skills, with the capacity to prioritize tasks and meet peak demand pressures.
  • Understanding of safety procedures, regulations, and emergency response protocols.
  • Above-average analytical skills, including logistics planning, budget management, and general financial acumen.
  • Demonstrated adaptability and support for change initiatives.
  • Superior organization and time management abilities, thriving under pressure and adjusting to shifting priorities.
About Us

Superior Propane is Canada's leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Our company values are Customer Focus, Performance, Safety, and Winning with People, which guide everything we do.

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