Quality Assurance Specialist

2 weeks ago

Calgary, Alberta, Canada City of Calgary Full time

The City of Calgary is committed to fostering a respectful, inclusive and equitable workplace. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. As the Quality Assurance Analyst, you will be responsible for providing technical assistance and support to our clients, ensuring prompt resolution of technical issues, and delivering excellent customer service.

Key Responsibilities
  • Assist internal staff in troubleshooting and resolving system issues related to process or data errors.
  • Collaborate with analysts, software developers and business users to provide feedback on requirements and validate design with a QA perspective.
  • Create, maintain, and enhance test plans, test cases, test methodologies that ensure verification of the end-to-end system.
  • Perform all aspects of verification including functional, integration, regression, and system testing.
  • Coordinate end to end user acceptance testing with subject matter experts from impacted business units.
  • Isolate defects, recreate chain of events that led to the defect, work with business and technical items to ensure a suitable resolution or workaround is developed and verified.
  • Develop and implement processes and procedures that improve the quality of system to shorten the testing cycle and reduce support costs through analysis, experience, and use of metrics.
Qualifications
  • A completed 2-year diploma in Business Administration, Computer Information Systems, Planning or related field plus at least 3 years of related experience in quality assurance, software testing and application support; OR
  • A degree in Computer Science or a related field plus at least 1 year of related experience in quality assurance, software testing and application support.
  • Working knowledge of a Land Management System such as Public One-Stop Service Engine (POSSE) will be considered assets.
  • Strong problem-solving and analytical skills combined with a high attention to detail.
  • Demonstrated ability to effectively communicate and work collaboratively with a variety of partners and the ability to plan and organize work with minimal supervision or direction.

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