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Associate - Client Service Specialist

2 months ago


Calgary, Alberta, Canada RBC - Royal Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Associate to provide exceptional client service and administrative support to our high-performing Advisory Team.

Key Responsibilities
  • Maintain existing client relationships and identify opportunities to deepen client engagement.
  • Respond to client inquiries in a timely and professional manner, providing accurate and efficient support.
  • Utilize problem-solving skills to provide proactive client service, collaborating with internal teams as needed.
  • Effectively manage incoming communications from clients, advisors, and other stakeholders.
  • Assist the Advisor team in welcoming and onboarding new clients, ensuring a seamless experience.
  • Coordinate and prepare meetings for Advisors with clients and prospects, leveraging your passion for planning.
  • Stay up-to-date on internal controls and industry regulatory requirements, ensuring accurate and compliant client files and documentation.
Requirements
  • Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH) certification.
  • Strong Microsoft Office Suite skills and high level of time management and organization skills.
  • Demonstrated skills in providing world-class client service, with a professional, warm, and friendly demeanor.
Preferred Qualifications
  • Knowledge of RBC Dominion Securities' systems and procedures.
  • Experience in the securities industry, with a strong understanding of financial regulations and compliance.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, and stock options.
  • Leadership development opportunities, with coaching and mentoring to support your growth.
  • A dynamic and collaborative work environment, with a focus on teamwork and innovation.
  • A world-class training program in financial services, with ongoing education and development opportunities.
Why Join RBC?

We are committed to building inclusive teams and an equitable workplace, where employees can bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.