Senior IT Business Analyst

3 weeks ago

Mississauga, Ontario, Canada Citibank Full time

The Senior IT Business Analyst plays a pivotal role in fostering collaboration between business users and technologists at Citibank. This intermediate-level position involves exchanging information in a clear, logical, and understandable manner, in coordination with the Technology team. The primary objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Key Responsibilities:

  • Define systems scope and objectives for complex projects and facilitate communication between business leaders and IT.
  • Consult with users and clients to resolve complex system issues/problems through in-depth evaluation of business processes, systems, and industry standards, and recommend solutions.
  • Support system change processes from requirements through implementation and provide input based on analysis of information.
  • Consult with business clients to determine system functional specifications and provide user and operational support.
  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
  • Act as an advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned.
  • Exercise independence of judgment and autonomy.
  • Act as a subject matter expert to senior stakeholders and/or other team members.
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements:

  • 5-8 years of relevant experience.
  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills.
  • Proven interpersonal, data analysis, diplomatic, management, and prioritization skills.
  • Consistently demonstrate clear and concise written and verbal communication.
  • Proven ability to manage multiple activities and build/develop working relationships.
  • Proven self-motivation to take initiative and master new tasks quickly.
  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.

Education:

  • Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citibank is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities.

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