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Customer Service Ambassador

2 months ago


Laval, Quebec, Canada Laura Canada Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
  • Documentation: Maintain accurate records of customer interactions and issues, using our case log system.
  • Escalation: Escalate complex issues to senior team members or management, as necessary.
  • Continuous Improvement: Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements
  • Experience: 1 year of relevant customer service experience.
  • Availability: Full-time availability, with a minimum of 35 hours per week, including weekdays and weekends.
  • Language: Bilingualism in French and English is mandatory, with the ability to communicate effectively in both languages.
  • Skills: Excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues and management.
About Us

Laura Canada is a family-owned retailer with a rich history of delivering exceptional customer experiences. We are committed to providing our customers with the best possible service, and we are seeking a talented individual to join our team and help us achieve this goal.