Mobile App Liaison
4 days ago
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are looking for a skilled professional to fill the role of Customer Experience – Mobile App Specialist.
In this position, you will be responsible for learning our software and working closely with our clients to provide technical support. As you gain experience, your role will evolve into a liaison between our clients and development team, driving continuous improvements to our SafeTapp mobile application.
We offer a dynamic environment where you can grow and develop your skills. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.
Key Responsibilities:
- Deliver high-quality technical support, resolving customer issues efficiently and effectively.
- Become an expert in our SafeTapp mobile app, championing its development and improvement.
- Collaborate with the development team to implement fixes and feature updates, ensuring seamless app performance.
- Conduct site visits and gather feedback from clients on app usability and performance.
- Contribute to the SafeTapp product roadmap, working closely with developers and stakeholders.
- Develop and maintain strong relationships with clients, addressing their concerns and needs proactively.
- Stay up-to-date with industry trends and developments, applying knowledge to enhance the client experience.
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