Client Service Director
2 weeks ago
Job Overview
Bayshore HealthCare seeks a skilled Client Service Manager to oversee the coordination of client care schedules and ensure timely data entry.
About This Role
This is an exciting opportunity for a customer service professional with experience in scheduling and team leadership. As a Client Service Manager, you will be responsible for overseeing all aspects of client service, including difficult situations related to client care and/or staff and client schedules.
Duties and Responsibilities
- Oversee client service coordination area in consultation with Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees;
- Monitor and promote consistency of caregiver assignments and coordination of services;
- Arrange systems training for Client Service Coordinators;
- Handle and document prospective client inquiries regarding requests for care and service;
- Notify clients and Field employees regarding initial and ongoing schedules;
- Problem-solve issues related to scheduling Field employees and/or client care and service;
- Complete data entry and maintain accurate and current scheduling documentation;
- Assist with the supervision, recruitment and orientation of Field employees as requested;
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation;
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan;
- Participate in ongoing internal and/or external continuing education activities;
- Adhere to Bayshore Policies and Procedures;
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System;
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident;
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel;
Required Skills and Qualifications
We are seeking a candidate with:
- A minimum of five years related customer service experience with progressive responsibilities in a supervisory capacity;
- Exceptional organizational and interpersonal skills;
- Proven ability to work both independently and effectively lead a team;
- Solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation;
- Ability to meet deadlines and strong commitment to continual learning;
- Demonstrated competency in keyboarding and Windows scheduling software;
- Ability to operate standard office equipment;
- Proficiency in written /spoken English and French in Branch Offices that provide care to French speaking clients;
About Our Compensation Package
The estimated salary for this role is $75,000 - $90,000 per year, based on experience and qualifications.
About Our Company Culture
Bayshore HealthCare is committed to Equity, Diversity & Inclusion. We strive to create a culture of belonging where individual differences are celebrated. Learn more about our company values and vision on our website.
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