Client Service Director

2 weeks ago


Calgary, Alberta, Canada Bayshore HealthCare Full time

Job Overview

Bayshore HealthCare seeks a skilled Client Service Manager to oversee the coordination of client care schedules and ensure timely data entry.

About This Role

This is an exciting opportunity for a customer service professional with experience in scheduling and team leadership. As a Client Service Manager, you will be responsible for overseeing all aspects of client service, including difficult situations related to client care and/or staff and client schedules.

Duties and Responsibilities

  • Oversee client service coordination area in consultation with Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees;
  • Monitor and promote consistency of caregiver assignments and coordination of services;
  • Arrange systems training for Client Service Coordinators;
  • Handle and document prospective client inquiries regarding requests for care and service;
  • Notify clients and Field employees regarding initial and ongoing schedules;
  • Problem-solve issues related to scheduling Field employees and/or client care and service;
  • Complete data entry and maintain accurate and current scheduling documentation;
  • Assist with the supervision, recruitment and orientation of Field employees as requested;
  • Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation;
  • Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan;
  • Participate in ongoing internal and/or external continuing education activities;
  • Adhere to Bayshore Policies and Procedures;
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System;
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident;
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel;

Required Skills and Qualifications

We are seeking a candidate with:

  • A minimum of five years related customer service experience with progressive responsibilities in a supervisory capacity;
  • Exceptional organizational and interpersonal skills;
  • Proven ability to work both independently and effectively lead a team;
  • Solid knowledge of the principles, practices and methods of community nursing and service delivery to clients as well as the principles of program development, implementation and evaluation;
  • Ability to meet deadlines and strong commitment to continual learning;
  • Demonstrated competency in keyboarding and Windows scheduling software;
  • Ability to operate standard office equipment;
  • Proficiency in written /spoken English and French in Branch Offices that provide care to French speaking clients;

About Our Compensation Package

The estimated salary for this role is $75,000 - $90,000 per year, based on experience and qualifications.

About Our Company Culture

Bayshore HealthCare is committed to Equity, Diversity & Inclusion. We strive to create a culture of belonging where individual differences are celebrated. Learn more about our company values and vision on our website.



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