Chief Stewardship Position
2 weeks ago
Job Title: Chief Steward
Position Overview:
As a key member of our team, you will be responsible for overseeing the delivery of exceptional guest services on board our vessels. This includes managing catering operations, supervising staff, and ensuring a high standard of service is maintained.
Key Responsibilities:
- Supervise and manage staff engaged in galley, food and beverage, retail, stateroom accommodation, and passenger service
- Assign duties and ensure staff breaks and rest periods are scheduled
- Assign crew accommodation, check qualifications, and make arrangements for extra staff as required
- Monitor the level of service provided and ensure customer service standards are met
- Perform administrative duties such as staff time collection, menu planning, record-keeping, and reporting
- Conduct regular safety checks of areas used by passengers and catering crew
- Ensure all catering and passenger service equipment is in working order
- Adhere to emergency procedures, company policies, and safe work practices
- Provide information to passengers about ferry schedules, routes, and fares
- Assist and handle passenger complaints and incidents
Requirements:
We are seeking a candidate with 3-5 years of experience in a leadership role, preferably in the food service industry. A certificate or diploma in business, human resources, or hospitality is an asset. A valid Seafarer's Medical, Food Safe Level 1, and Serving it Right Certificates are required.
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