Chief Stewardship Position

2 weeks ago


Edmonton, Alberta, Canada BC Ferries Full time

Job Title: Chief Steward

Position Overview:

As a key member of our team, you will be responsible for overseeing the delivery of exceptional guest services on board our vessels. This includes managing catering operations, supervising staff, and ensuring a high standard of service is maintained.

Key Responsibilities:

  • Supervise and manage staff engaged in galley, food and beverage, retail, stateroom accommodation, and passenger service
  • Assign duties and ensure staff breaks and rest periods are scheduled
  • Assign crew accommodation, check qualifications, and make arrangements for extra staff as required
  • Monitor the level of service provided and ensure customer service standards are met
  • Perform administrative duties such as staff time collection, menu planning, record-keeping, and reporting
  • Conduct regular safety checks of areas used by passengers and catering crew
  • Ensure all catering and passenger service equipment is in working order
  • Adhere to emergency procedures, company policies, and safe work practices
  • Provide information to passengers about ferry schedules, routes, and fares
  • Assist and handle passenger complaints and incidents

Requirements:

We are seeking a candidate with 3-5 years of experience in a leadership role, preferably in the food service industry. A certificate or diploma in business, human resources, or hospitality is an asset. A valid Seafarer's Medical, Food Safe Level 1, and Serving it Right Certificates are required.



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