Senior Application Support Specialist

4 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled Senior Application Support Analyst to join our team. As a key member of our IT support team, you will be responsible for maintaining and supporting multiple web portal applications.

Key Responsibilities
  • Provide Level 2 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
  • Contribute to and participate in walkthrough reviews of all technical specifications and programs.
  • Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and business goals.
  • Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
  • Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
  • Work with big data, analyze data, build statistics and Metrix.
  • Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
  • Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
Requirements
  • 5+ years of experience in production support role, supporting multiple web applications.
  • 5+ years of experience in Linux platform, shall, python, SQL, JSON.
  • Working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
  • Experience of on call afterhours support.
  • Computer Science degree or equivalent.
Nice-to-have
  • Knowledge of Oracle and MS SQL;
  • Knowledge of Dynatrace, Splunk;
  • Have experience in building queries using JSON for No-SQL databases (Elasticsearch, Mongodb).
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work

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