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Customer Service Representative

2 months ago

CarletonsurMer, Quebec, Canada The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This role is crucial to the success of our retail stores. Customer Service Specialists work closely with customers to understand their needs, provide product information, and offer solutions. They are responsible for resolving customer concerns, ensuring customer satisfaction, and maintaining product knowledge.

Key Responsibilities:
  • Provide exceptional customer service and sales support
  • Determine customer needs and present relevant products and services
  • Build strong relationships with customers and colleagues
  • Process sales transactions accurately and efficiently
  • Meet sales goals and targets
  • Maintain a clean and organized store environment
  • Assist with inventory management and stock replenishment
  • Participate in visual merchandising and store displays
  • Stay up-to-date with product knowledge and features
Requirements:
  • High school diploma or equivalent required
  • Previous customer service or sales experience preferred
  • Ability to work in a fast-paced retail environment
  • Strong communication and interpersonal skills
  • Ability to lift up to 50 pounds and stand for long periods
Preferred Qualifications:
  • Valid driver's license
  • Previous experience working in a delivery or retail environment
  • Knowledge of paint and paint-related products
  • Ability to read, write, and communicate in multiple languages