Customer Service Representative
3 weeks ago
This position is essential to the success of our retail stores, and we are looking for a skilled and enthusiastic individual to join our team as a Store Associate.
Key Responsibilities:- Provide exceptional customer service, ensuring high levels of satisfaction and building trust with wholesale and retail customers.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Process sales transactions accurately and consistently, adhering to company policies and procedures.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis, while maintaining precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse, tint and mix products as needed, and stock shelves and set up displays.
- Clean store equipment, load/unload delivery trucks, and assist with making deliveries as needed.
- Maintain in-stock and presentable condition assigned areas, remaining knowledgeable on products offered and discussing available options with customers.
- Comply with inventory control procedures and suggest ways to improve sales.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
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