Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our U-Haul team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our business.
Key Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
- Answer customer questions and educate them on U-Haul products and services.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, maintaining a high level of safety and efficiency.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Offers:
- Paid holidays, vacation, and sick days, if eligible.
- Career stability.
- Gym reimbursement program, if eligible.
- Opportunities for advancement.
- Valuable on-the-job training.
- Complete benefit plan, if eligible.
- RRSP payroll deduction plan.
- Deferred profit-sharing plan, if eligible.
- You Matter Program (EAP).
- Mindset App Program.
- Wellness Programs.
- Discounts on Apple products, Dell computers, hotels, and more.
Why Work for U-Haul?
At U-Haul, we are committed to creating a culture of health and wellness. We offer a range of benefits and programs to support our employees' physical and mental well-being, including paid holidays, vacation, and sick days, career stability, and opportunities for advancement. We also offer a complete benefit plan, RRSP payroll deduction plan, and deferred profit-sharing plan, if eligible. Additionally, we provide valuable on-the-job training and a range of wellness programs to support our employees' overall well-being.
Equal Opportunity Employer:
U-Haul is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process.
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