Administrative Coordinator

7 days ago

Edmonton, Alberta, Canada pt Health Full time

Administrative Receptionist (Floater) – pt Health

The Administrative Receptionist is a key member of our team, responsible for fostering strong relationships between our clinics and their customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

This position is a floating Administrative Receptionist who would assist clinics in and around the Edmonton area for coverage and additional help.

Primary Responsibilities

  • Provide exceptional customer service to patients and visitors, answering their questions and concerns in a timely and professional manner.
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan.
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
  • Coordinate scheduling of patient appointments and maintain the patient's medical record.
  • Collect payment at time of service.
  • Track coverage for all funding streams to ensure approval.
  • Complete data entry and billing.
  • Coordinate courier packages (in or outgoing) and process incoming and outgoing mail and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience in a Physiotherapy clinic an asset.

pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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