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Hotel Receptionist

2 months ago

Red Deer, Alberta, Canada Super 8 Motels Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Super 8 Motels. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure a warm welcome to our hotel.
  • Reservation Management: Take, cancel, and change room reservations in a timely and efficient manner.
  • Guest Information: Provide information on hotel facilities and services, as well as points of interest in the area.
  • Departure Process: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Administrative Tasks: Balance cash, complete balance sheets, and related forms with accuracy and attention to detail.
  • Emergency Procedures: Follow emergency and safety procedures to ensure the well-being of our guests and staff.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to ensure a positive experience for our guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: Work Language: English.
  • Work Hours: 40 hours per week.