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Customer Service Representative

2 months ago

Richmond, British Columbia, Canada Skyservice Full time
Customer Service Representative

Skyservice Business Aviation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and ensuring a seamless experience from arrival to departure.

Responsibilities:
  • Provide high standards of service to customers, ensuring efficient and courteous arrivals and departures.
  • Communicate effectively with ground and air teams, maintaining clear and concise communications.
  • Monitor and update systems, ensuring accuracy and efficiency.
  • Coordinate fueling, catering, car rental, hotel booking, and reservations.
  • Answer general phone lines and forward calls to the appropriate person.
  • Ensure all areas of the FBO are clean and well-maintained.
  • Restock coffee, condiments, and snacks regularly.
  • Take customer and flight crew orders for goods or services, promoting our offerings and responding to inquiries and emergencies.
Requirements:
  • Two years' experience in a customer service environment.
  • Ability to deliver courteous, discreet, efficient, and professional service.
  • Knowledge of the standard NATO phonetic alphabet.
  • Proactive and able to understand customer needs.
  • Strong organizational skills and resourcefulness.
  • Ability to work under pressure in a fast-paced environment.
  • Positive attitude and ability to work in a team.
  • Working knowledge of Microsoft Office Products.
Benefits:
  • Competitive group health benefits coverage.
  • Employee assistant program.
  • Group retirement savings plan with company matching contribution.
  • Paid time off, including sick days and personal days.
  • Employee Referral Program.
  • Service Awards.