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Optical Team Lead

2 months ago

Edmonton, Alberta, Canada EssilorLuxottica Full time

Role Summary

The Team Lead plays a vital role in delivering exceptional customer service and ensuring the store's success by managing key optical and lab processes. This position requires strong leadership and communication skills, as well as a passion for the optical industry.

Key Responsibilities

  • Ensure the LensCrafters team provides outstanding customer service
  • Proactively address customer needs and provide solutions
  • Assist customers with selections and provide recommendations
  • Serve as a responsible alternate store key holder
  • Custom fit glasses and precisely place prescriptions in lenses (if applicable)
  • Train and develop associates to strengthen their knowledge and skills
  • Ensure finished eyewear meets optical standards and customer requirements

Requirements

  • High school diploma or equivalent
  • Strong optical and retail experience
  • Knowledge of current optical theory and merchandise
  • Strong communication and interpersonal skills
  • Leadership and training experience
  • Edging and mounting experience (if applicable)

Preferred Qualifications

  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting, and Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience