Customer Experience Advocate

6 days ago

Toronto, Ontario, Canada Teranet Inc. Full time

At Teranet Inc., we are seeking a highly skilled Customer Enablement Specialist to join our team. This role will be part of a high-achieving team, acting as a key contributor to Teranet's growth and expected to drive product adoption across a customer portfolio that includes real estate and mortgage professionals.

The ideal person for this role is someone who thrives on building relationships and executes with the client as the top priority. You will liaise directly with the Product Management Team, Customer Service & Marketing teams, and Sales teams to ensure that products deliver an exceptional customer experience.

Key Responsibilities:
  • Customer Success and Training
    • Contribute to the creation and rollout of strategic training material and help research best-of-breed technologies and approaches to product training.
    • Become a product expert and address customer inquiries for product and technical support.
    • Manage client onboarding processes, including both on-site and remote product consultation, as well as detailed product training.
    • Drive product adoption and maximize customer retention.
    • Provide strategic recommendations and share best practices in product use to the customer base.
    • Cultivate customer relationships by identifying and engaging with key decision makers.
    • Support contract renewals by working closely with the product & sales team to identify cross-sell opportunities.
  • Market Insight and Customer Feedback
    • Solicit feedback regarding products & services, contribute to the development of a formal feedback and intake program, and work with internal stakeholders for product roadmap development and market intelligence.
    • Liaise with internal cross-functional teams to drive customer insights, identify client or product issues, and resolve queries.
    • Maintain a regular cadence of communication with customers and serve as the main point of contact for support escalations.
    • Support product teams with ongoing competitive intelligence and user experience feedback.
    • Assist in exploration, rollout, and coordination of client user groups.
  • Operational Process Design & Management
    • Collaborate with internal teams to design and streamline operational processes related to customer enablement.
    • Continuously assess and improve the efficiency of internal workflows to ensure scalability and effectiveness.
    • Develop and maintain documentation for internal processes, ensuring consistency and best practices.
    • Monitor and track the success of enablement initiatives and customer satisfaction metrics, providing actionable insights to improve future efforts.

Requirements:

  • Bachelor's degree in marketing, communications, or related field.
  • Minimum of 5 years' experience.
  • Functional knowledge of the real estate ecosystem, real estate data-related products & technology an asset.
  • Experience planning and conducting client training and onboarding sessions both in live training environments or through online channels.
  • Demonstrated aptitude for software product knowledge and sales success along with ability and interest to learn new software programs.
  • Highly organized and adept at managing a territory of clients/accounts.
  • Ability to diagnose, prioritize, and drive resolution to customer escalations.
  • Always puts the customer first and is comfortable building and managing client relationships.
  • Empathetic, positive attitude with a desire to help customers drive value for their downstream customers and reach their goals.
  • Experience and appreciation for how product and strategy decisions are made, as well as how cross-function teams interact.
  • Eager to learn and take on new challenges as part of a growing team.
  • A service-oriented professional with meticulous written skills and strong verbal communications.
  • Someone who is a team player and enjoys the benefits of collaboration.
  • Experience with CRM software, customer support tools, and operational process management is a plus.
  • Strong analytical and problem-solving skills to identify gaps in processes and recommend improvements.

  • Customer Success Advocate

    3 days ago

    Toronto, Ontario, Canada Marketcircle Full time

    Marcotircle is a leading provider of business software solutions, and we are seeking a highly skilled Customer Success Advocate to join our team. As a Customer Success Advocate, you will be responsible for providing exceptional support to our customers, ensuring their success with our products and services. This role requires a unique blend of technical...

  • Technical Experience Advocate

    3 days ago

    Toronto, Ontario, Canada Sentry Full time

    About the Role:We're seeking a seasoned professional to join our team as a Senior Developer Relations Advocate. This role is ideal for someone who has a passion for sharing knowledge, building communities, and driving technical innovation.In this position, you'll be responsible for creating content, experiences, and demos that showcase Sentry's capabilities...

  • Customer Experience Advocate

    1 day ago

    Toronto, Ontario, Canada Scotiabank Full time

    We're seeking a Customer Experience Advocate who is passionate about working with the First Nations community. As a representative of Scotiabank, you'll be responsible for delivering exceptional customer experiences that meet the unique needs of our customers. Your ability to connect with people in a relatable way will make all the difference in achieving...

  • Customer Success Advocate

    3 days ago

    Toronto, Ontario, Canada FGF Brands Full time

    We're excited to welcome a Customer Success Advocate to our team at FGF Brands!Key ResponsibilitiesThe successful candidate will be responsible for interfacing with customers and brokers to ensure all projects and customer initiatives are kept up-to-date.Key responsibilities include:Demonstrating an ability to manage the communication of project and...

  • Customer Experience Advocate

    4 days ago

    Toronto, Ontario, Canada Wave Full time

    Job OverviewWe are seeking a highly skilled and empathetic individual to join our Customer Success team as a Customer Support Specialist. This role will play a vital part in shaping the customer experience by providing exceptional support through multiple channels, including live chat.About the RoleThis is an exciting opportunity for a solutions-oriented...

  • Customer Success Advocate

    5 days ago

    Toronto, Ontario, Canada CMiC Full time

    At CMiC, we understand the importance of providing exceptional support to our customers. That's why we're seeking a skilled Customer Success Advocate to join our team.About This RoleIn this critical role, you will serve as the primary point of contact for our customers, providing expert guidance and support on our software. You will work closely with...

  • Technical Customer Advocate

    3 days ago

    Toronto, Ontario, Canada SADA Full time

    We are looking for a highly motivated and experienced Technical Customer Advocate to join our team. As a key member of our customer advocacy group, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction through proactive support and education.You will work closely with our sales and engineering teams to...

  • Customer Success Advocate

    7 days ago

    Toronto, Ontario, Canada OpenTable Full time

    We're looking for a Customer Success Advocate to join our team as an Onboarding Specialist. In this role, you'll be responsible for guiding restaurants through the onboarding process, configuring our system to meet their needs, and providing training on how to use our platform effectively. With a strong focus on customer satisfaction and...

  • Customer Experience Advocate

    6 days ago

    Toronto, Ontario, Canada Trudell Healthcare Solutions Full time

    Company Overview:">We are a Canadian-based employer with over 100 years of experience in the healthcare industry. Our company has enjoyed a reputation of being successful and trustworthy among our customers, suppliers, and staff. We specialize in selling, servicing, and distributing technologically advanced critical care and respiratory products, as well as...

  • Technical Customer Advocate

    6 days ago

    Toronto, Ontario, Canada Cloudpermit Full time

    We are looking for a talented Technical Customer Advocate to provide expert-level technical support to our clients.The successful candidate will be responsible for investigating and resolving complex technical issues, documenting all correspondence and relevant information in the ticketing system, and continuously learning and adapting to better understand...

  • Customer Success Advocate

    4 days ago

    Toronto, Ontario, Canada ZipHQ, Inc. Full time

    About Us">ZipHQ, Inc. is a leading provider of procurement platforms that empower businesses to simplify their B2B purchasing processes. Our mission is to drive efficiency, value, and innovation in the way companies manage their spending.">Your Job Description">We're looking for a skilled Customer Success Advocate to join our customer success organization....

  • Customer Success Advocate

    2 days ago

    Toronto, Ontario, Canada Meltwater Group Full time

    The Meltwater Group is seeking a highly motivated Customer Success Advocate to join our team. As a key member of our organization, you will play a pivotal role in driving customer satisfaction and growth.Your primary responsibility will be to collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs...

  • Strategic Partner and Customer Advocate Role

    5 days ago

    Toronto, Ontario, Canada SAP SE Full time

    Strategic Partner and Customer Advocate RoleSAP SE is seeking a Strategic Partner and Customer Advocate to join our team in Toronto. In this role, you will be responsible for building and maintaining relationships with key partners and customers to drive revenue growth and increase SAP's wallet share within existing accounts.Your key responsibilities will...

  • Customer Service Advocate

    3 days ago

    Toronto, Ontario, Canada CanadaHelps Full time

    Key ResponsibilitiesAs a Custumer Service Advocate, you will play a critical role in ensuring that our charities, donors, and partners receive timely and effective support. Your responsibilities will include:Providing expert-level support via phone, email, and live chat channelsLiaising with internal teams to resolve complex cases and escalate when...

  • Customer Advocate, Bell Retail Team

    3 days ago

    Toronto, Ontario, Canada EPIC Information Solutions Inc. Full time

    We're looking for a talented and customer-centric individual to join our Customer Advocate, Bell Retail Team. As a Customer Advocate, you'll play a key role in driving customer satisfaction, loyalty, and retention. You'll provide expert advice on products and services, identify customer needs, and develop solutions to meet those needs.">About Our Values:We...

  • Customer Experience

    4 weeks ago

    Toronto, Ontario, Canada Tonal Systems, Inc. Full time

    OverviewWe are seeking a highly skilled Customer Experience Analyst who will play a dual role, focusing both on optimizing customer service operations through data-driven analysis and supporting workforce management to ensure efficient staffing and service delivery. In this position, you will be responsible for analyzing customer interactions, feedback, and...

  • Customer Experience Manager

    3 days ago

    Toronto, Ontario, Canada Indigo Books & Music Full time

    About the RoleThe Customer Operations Leader is responsible for driving the execution of work that contributes to the customer experience and sales results. They provide coaching and feedback to customer service representatives on Indigo's customer service model and on suggesting and selling products, promotions, and programs to customers.Key...

  • Chief Customer Advocate

    2 days ago

    Toronto, Ontario, Canada Floatcard Full time

    About UsFloatcard is a customer-centric fintech company committed to empowering Canadian businesses with simplified financial solutions.Our mission is to help businesses eliminate complexity and unlock new opportunities, allowing them to focus on growth and success.We achieve this through our comprehensive business finance platform, which combines modern...

  • Customer Experience Specialist

    4 days ago

    Toronto, Ontario, Canada Kognitive Marketing Inc Full time

    Job DescriptionAs a Field Marketing Representative, your primary responsibilities will include educating customers on the features and benefits of President's Choice Financial products within the store pavilion. You will need to understand customers' needs to make appropriate recommendations and offer exceptional advice and product knowledge. Your goal will...

  • Customer Experience Lead

    2 days ago

    Toronto, Ontario, Canada Carbon, Inc. Full time

    About Carbon6We're a global company built by passionate entrepreneurs, expert sellers, and innovative thought leaders. Our mission is to empower ecommerce sellers by removing barriers and simplifying their path to success.We collaborate with global giants like Amazon, Walmart, and Alibaba to drive growth and maximize profitability for our clients and...