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Strategic Hotel Operations Director
2 months ago
We are seeking an experienced and dynamic Strategic Hotel Operations Director to join our team at JRoss Recruiters. This is a permanent position that will provide you with the opportunity to work on exciting projects and make a real impact in the hospitality industry.
Job SummaryThe Strategic Hotel Operations Director will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all departments are profitable and maintain strong working relationships with our teams. You will also support sales duties, including marketing calls, attending community business functions, and qualifying and retaining in-house groups and corporate business.
Main Responsibilities- Oversee the financial performance of the hotel, meeting all Accounts Receivable standards, and conducting monthly calls to ensure aging is current.
- Review financial reports and statements to understand and be accountable for both hotel's performance versus budget and expenses.
- Determine areas of concern and develop strategies to improve performance.
- Ensure staff receives required training for each position as per the Hilton brand while meeting corporate standard operating procedures.
- Conduct staff meetings with department heads and maintain open communication with the teams.
- Adhere to all brand standards and company procedures, regulations, and standard operating procedures.
- Allocate funds, authorize expenditures, and complete in-budget planning.
- Review monthly financial reports while understanding at all times where the hotel stands against the budget.
- Manage the HR functions of the hotel by managing turnover, recruitment, and motivating employees, focusing on employee development and retention.
- Be responsible/accountable for Quality Assurance audits either by Hilton or applicable bodies.
- Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.
- Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
- Minimum 3-5 year General Manager experience in a full-service branded property.
- Strong knowledge extended stay market and F&B is an asset.
- Superior Revenue Management skills and understanding of Revenue Management systems in a hotel environment.
- Hilton (or Marriott/big brand hotel) experience is strongly preferred.
- Prioritize guest satisfaction and respond to guests in a timely and professional manner.
- Create and develop a dynamic team.
- Work a flexible schedule.
- Valid driver's license.
- Ability to read, write, and speak English fluently.
- Strong Computer Skills in hotel operating systems.
- Degree in Hotel or Hospitality Management.
At JRoss Recruiters, we are a family-owned and operated business with a legacy of acquiring high-profile sites strategically located and feasible for developing Hotels in potential markets that generate strong corporate and leisure travel. We pride ourselves on being brand ambassadors for the flagships that we represent.
Our passion for delivering exceptional service and value to our guests drives us to assemble an impressive portfolio of the finest hotels. We are committed to building a strong reputation for excellence in hotel operations.
We believe in being hands-on and relentless in our focus to develop and construct cutting-edge, exquisite hotels that exceed guest expectations in both design and functionality. We value our team members who are experts at all levels of service and strive to create an environment where they can grow and develop their careers.
