Hotel Guest Services Representative
2 weeks ago
We are seeking a highly organized and customer-focused Front Desk Hospitality Associate to join our team at Grizz Hotel. In this role, you will be responsible for delivering exceptional guest experiences from arrival to departure.
Main Responsibilities:- Guest Registration: Register arriving guests in a timely and efficient manner, assigning rooms according to hotel policies and procedures.
- Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
- Room Reservations: Take, cancel, and change room reservations as necessary, while maintaining accurate records.
- Guest Services: Provide information on hotel facilities and services, including dining options, recreational activities, and local attractions.
- Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephones, relay telephone calls and messages, and assist clients/guests with special needs.
- Customer Service: Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
- Housekeeping: Perform light housekeeping and cleaning duties as needed.
As a Front Desk Hospitality Associate at Grizz Hotel, you can expect a competitive salary and a range of benefits, including:
- A base salary of approximately $45,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan with company match.
- Opportunities for career advancement and professional growth.
In addition to these benefits, you will also enjoy a dynamic work environment, flexible scheduling, and the opportunity to work with a talented team of hospitality professionals.
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