Hotel Guest Services Associate
2 weeks ago
Grizz Hotel is seeking a dedicated and detail-oriented Hotel Guest Services Associate to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, ensuring a seamless experience for all visitors.
Job SummaryThe Hotel Guest Services Associate plays a vital role in maintaining the highest level of customer satisfaction. This individual will be responsible for registering guests, processing arrivals and departures, handling room reservations, and providing information on hotel facilities and services.
Key Responsibilities:- Guest Registration: Register arriving guests, assign rooms, and ensure all necessary information is collected and processed efficiently.
- Arrival and Departure Processing: Process group arrivals and departures, handle any issues or concerns that may arise during check-in and check-out.
- Room Reservations: Take, cancel, and change room reservations as needed, ensuring accuracy and attention to detail.
- Guest Information: Provide accurate and timely information on hotel facilities and services, including amenities, hours of operation, and any special promotions or events.
- Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Communication: Answer telephone calls, relay messages, and respond to guest inquiries in a friendly and efficient manner.
- Special Needs: Assist guests with special needs, such as mobility issues or dietary requirements.
- Wake-Up Calls: Contact guests to deliver requested wake-up calls.
- Cleaning and Maintenance: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
As a valued member of our team, you can expect:
- A competitive salary range of $25,000 - $35,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.
- A dynamic and supportive work environment, with opportunities to collaborate with a diverse team of professionals.
- A fun and fast-paced work environment, with opportunities to learn and grow.
To succeed in this role, you will need:
- A secondary (high) school graduation certificate.
- Experience in a customer-facing role, preferably in hospitality or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of guests and colleagues.
- A high level of attention to detail, with the ability to process information accurately and efficiently.
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